9amHealth Help Center

Signing up

• How do I sign up for 9amHealth?

Account & membership

• Why am I not eligible? (Amazon)
• If I sign up through my employer do you share my data with them?
• How do I cancel my 9amHealth subscription?
• Why can I not log in to my 9am Account?

Pricing & billing

• How do I view my receipt and/or invoice?

Shipping

• How do I update my shipping address?

Labs

• What should my A1c be?
• What does A1c mean?

Medications & Prescriptions

• Will I be prescribed a GLP-1?
• What if I want to change my prescription?
• How often will I get my medications?

Care Team

• What can my Care Specialist help me with?
• What is a Care Specialist?

Blood Glucose Testing

• How do I upload my blood glucose values to my account?
• What is a paired blood glucose reading?
• What is a fasting blood glucose reading?
• What should my blood glucose be when I wake up?
• Do I need to change my lancet every time I prick my finger?
• How often should I be testing my blood glucose?