9amHealth Help Center

Signing up

• What are my next steps after signing up? (Amazon)
• How do I enroll in 9amHealth? (Amazon)
• What conditions does 9amHealth treat?
• How do I sign up for 9amHealth?

Account & membership

• What is included in my subscription? (Amazon)
• Why am I not eligible? (Amazon)
• If I sign up through my employer do you share my data with them?
• How do I cancel my 9amHealth subscription?
• Why can I not log in to my 9am Account?

Pricing & billing

• How do I view my receipt and/or invoice?
• How do I update my payment method (credit card)?

Shipping

• How do I update my shipping address?

Labs

• What should my A1c be?
• What does A1c mean?

Medications & Prescriptions

• Which medications does 9amHealth prescribe?
• I have already been on a GLP-1, can I continue?
• When do my 90 days of lifestyle programming start?
• Will I be prescribed a GLP-1?
• Do I need an active prescription to sign up for 9amHealth?
• What if I want to change my prescription?

Care Team

• What can my Care Specialist help me with?
• What is a Care Specialist?

Insurance

• Are coupons or copay cards available for my GLP-1 medications?

Blood Glucose Testing

• How do I upload my blood glucose values to my account?
• What is a paired blood glucose reading?
• What is a fasting blood glucose reading?
• What should my blood glucose be when I wake up?
• Do I need to change my lancet every time I prick my finger?
• How often should I be testing my blood glucose?