9amHealth Help Center

Signing up

• What conditions and medications are supported?
• How do I sign up for 9amHealth?

Account & membership

• How do I cancel my 9amHealth subscription?
• Why can I not log in to my 9am Account?

Pricing & billing

• How do I view my receipt and/or invoice?
• How do I update my payment method (credit card)?
• Does 9amHealth take insurance?
• How much does 9amHealth cost?

Shipping

• How do I update my shipping address?

Labs

• When will my lab results be available?
• What should my A1c be?
• What does A1c mean?

Medications & Prescriptions

• Do I need an active prescription to sign up for 9amHealth?
• Can I get Metformin from 9am for my PCOS?
• What if I want to change my prescription?
• When is my medication arriving?
• How often will I get my medications?

Care Team

• What can my Care Specialist help me with?

Insurance

• Are coupons or copay cards available for my GLP-1 medications?

Blood Glucose Testing

• What is a paired blood glucose reading?
• What is a fasting blood glucose reading?
• What should my blood glucose be when I wake up?
• Do I need to change my lancet every time I prick my finger?
• How often should I be testing my blood glucose?
• Can I get a blood glucose meter and test strips from 9am?