Why hasn't my prescription been received by the pharmacy?

If your prescription has not been received by the pharmacy, this guide will help you understand the possible reasons, what steps you can take, and how to manage any missed doses safely. At 9amHealth, we are committed to ensuring you receive your medications promptly and your care continues smoothly.

Common Reasons Your Prescription May Not Have Reached the Pharmacy

There are several reasons why a pharmacy may not have received your prescription yet:

• Processing delays on our or the pharmacy’s side.
• Pharmacy inventory issues — the medication may be out of stock.
• Incorrect or incomplete information provided during prescription submission.

What to Do If Your Prescription Has Not Arrived

If you notice that your pharmacy has not received your prescription, please follow these steps:

1. Contact the 9amHealth support team immediately. We will investigate the issue and ensure your prescription is resent if necessary.
2. If the pharmacy reports the medication is not currently in stock, we will inform you of the expected delivery time and discuss alternative options if applicable.
3. Keep your care team updated about any delays or difficulties you experience to receive timely support.

Managing Missed Medication Doses

If you miss a dose of your prescribed medication, please follow this guidance to manage it safely:

• If the missed dose is within [X] days of your scheduled injection, administer the missed dose as soon as possible, then continue with your regular dosing schedule.
• If more than [X] days have passed since your missed dose, skip the missed dose and proceed with your next scheduled injection.
• If more than [X] weeks have passed since your last dose, contact your care team before taking your next injection to receive personalized advice.

How to Contact 9amHealth Support

Our support team is available to assist you with any questions or concerns about prescription delivery or medication management. Please reach out through one of the following methods:

• Visit our website: https://join9am.com/contact
• Use the 9amHealth app for direct messaging with your care team: https://apps.apple.com/us/app/9amhealth-whole-body-care/id6443864010
• Call our support line at [Insert Support Phone Number]

Additional Resources and Support

For more information on managing your prescriptions and medications, visit our Help Center or consult your care team. Together, we prioritize your whole-body health with compassionate, expert, and accessible care.