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  1. 9am.health
  2. 9am.health Help Center

9am.health Help Center

This is the one category we will have. Everything else will fall under different sections in this category.

Blood Glucose Testing

  • What is a paired blood glucose reading?
  • What is a fasting blood glucose reading?
  • What should my blood glucose be when I wake up?
  • Do I need to change my lancet every time I prick my finger?
  • How often should I be testing my blood glucose?
  • Can I get a blood glucose meter and test strips from 9am?

Account & membership

  • How do I cancel my 9am.health subscription?
  • Why can I not log in to my 9am Account?

Care Team

  • What can my Diabetes Care Specialist (DCS) help me with?
  • What is a Diabetes Care Specialist (DCS)?

Labs

  • How does the Dried Blood Spot (DBS) test work?
  • How accurate is the A1c test?
  • When will my lab results be available?
  • What should my A1c be?
  • What does A1c mean?

Medications & Prescriptions

  • Do I need an active prescription to sign up for 9am.health?
  • Can I get Metformin from 9am for my PCOS?
  • What if I want to change my prescription?
  • When is my medication arriving?
  • How often will I get my medications?

Pricing & billing

  • How do I view my receipt and/or invoice?
  • How do I update my payment method (credit card)?
  • Does 9am.health take insurance?
  • How much does 9am.health cost?

Signing up

  • What conditions and medications are supported?
  • How do I sign up for 9am.health?
  • Why was my card charged if my plan has not been approved yet?

Shipping

  • How do I update my shipping address?

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signing up, diabetes care specialists, lab tests