9am.health Help Center

Blood Glucose Testing

• What is a paired blood glucose reading?
• What is a fasting blood glucose reading?
• What should my blood glucose be when I wake up?
• Do I need to change my lancet every time I prick my finger?
• How often should I be testing my blood glucose?
• Can I get a blood glucose meter and test strips from 9am?

Account & membership

• How do I cancel my 9am.health subscription?
• Why can I not log in to my 9am Account?

Care Team

• What can my Diabetes Care Specialist (DCS) help me with?
• What is a Diabetes Care Specialist (DCS)?

Labs

• How does the Dried Blood Spot (DBS) test work?
• How accurate is the A1c test?
• When will my lab results be available?
• What should my A1c be?
• What does A1c mean?

Medications & Prescriptions

• Do I need an active prescription to sign up for 9am.health?
• Can I get Metformin from 9am for my PCOS?
• What if I want to change my prescription?
• When is my medication arriving?
• How often will I get my medications?

Pricing & billing

• How do I view my receipt and/or invoice?
• How do I update my payment method (credit card)?
• Does 9am.health take insurance?
• How much does 9am.health cost?

Signing up

• What conditions and medications are supported?
• How do I sign up for 9am.health?
• Why was my card charged if my plan has not been approved yet?

Shipping

• How do I update my shipping address?