When is my medication arriving?

After your plan is approved, it takes 24-48 hours to initiate your shipment. You will receive an email with your tracking info as soon as this happens. It takes about 3-5 days for your medications to arrive once they have shipped. 

If you do not see an email with your tracking info and it has been more than 48 hours since your plan was approved, please reach out to our Care Team via email support@9am.health, phone/text (202) 932-9958, or through the messenger in your 9am.health account, and we will help you! 

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