When is my medication arriving?

After your plan is approved, it takes 24-48 hours to initiate your shipment. You will receive an email with your tracking info as soon as this happens. It takes about 3-5 days for your medications to arrive once they have shipped. 

If you do not see an email with your tracking info and it has been more than 48 hours since your plan was approved, please reach out to our Care Team via email support@join9am.com phone/text (202) 932-9958, or through the messenger in your https://join9am.com/ account, and we will help you! 

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.

Articles in this section