If you cannot log in to your 9am account, this most likely means you have not verified your email address. If you have not yet verified your email address, you will not be able to log in or reset your password.
After entering your email and password and agreeing to our Terms and Conditions during the sign-up process, you should have received an email with a link to verify your email address. The link stays valid for 24 hours. If you click on this link after 24 hours, you will be prompted to resend the email to your account, and this email will include a new link. The email's subject line is "Please confirm your email address," and the sender is firstname.lastname@example.org.
If you cannot locate this email with the verification link, please reach out to us via email email@example.com or phone/text (202) 932-9958, and we can resend the email to you.
If you have further questions or believe there has been a mistake, please feel free to reach out to us directly via email firstname.lastname@example.org or phone/text (202) 932-9958.